Automotive Service Advisor

Automotive

Job description

Service Advisor

£18K - £26K

Crawley, West Sussex

Our client is looking for a hardworking, dedicated & customer focused Service Advisor to join their team in Crawley.

The right candidate will be expected to:

  • Maximise service profitability using professional sales techniques.
  • Ensure complete customer awareness of all available retailer services.
  • Ensure the highest level of customer care and satisfaction at all times.
  • Maintain excellent standards of departmental administration.
  • Sell additional products, services and repair works in a professional manner.
  • Maintain effective liaison with sales, parts and workshop team.
  • Ensure the tidiness of the reception desk to promote a professional image.
  • Maintain a positive presence at the service reception desk.
  • Warmly greet and welcome customers into the branch.
  • Be on hand to answer customer queries and concerns.
  • Keep up to date records of all communication and works needed.
  • Booking customers in for works to be completed.
  • Order parts for vehicles.
  • Book and administer collection and delivery service.
  • Ensure warranty/quality system requirements are complied with.

The right candidate must be:

  1. Responsible
  2. Driven
  3. Hardworking
  4. Ethical
  5. Empathetic
  6. Open-minded
  7. Self-confident
  8. Ambitious
  9. Customer Orientated
  10. Professional

The hours of work for this position are TBC.

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